We promise to ship our best-quality products to you in a safe, secure and reliable manner and to deal promptly with any concern you may have regarding your order….
These conditions shall apply to all sales transactions between MoonstoneMom Essentials and any person, firm or company (“the Purchaser”) placing an order with MoonstoneMom Essentials for the manufacture and/or supply of any goods (“the Goods”). MoonstoneMom Essentials by accepting any order for Goods from the Purchaser agrees to sell and the Purchaser agrees to purchase such Goods at the price stated on MoonstoneMom Essentials’ website or order form and on the sole basis of the terms and conditions of MoonstoneMom Essentials stated herein.
When purchasing goods on this Website you warrant that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects. If your personal information changes then please notify us immediately by contacting us at (580)665-8580 (9am to 5pm CST Monday to Friday) or email firstname.lastname@example.org. You agree not to impersonate any other person, business or entity or to use a false name or a name that you are not authorized to use.
You place your order request for goods from the Website by clicking on the confirm order button at the end of the on-line order process. You will be guided through the process of placing an order by a series of simple instructions on the Website.
Once you have placed your order, we will send to you an acknowledgement providing you with a payment reference and the value of your order which has been debited to your bank or PayPal account, credit/debit card.
Complaints and Customer Service
The Purchaser should inform MoonstoneMom Essentials immediately of any problems by Telephone (580)665-8580, or Email email@example.com. Complaints are taken very seriously by MoonstoneMom Essentials and will be dealt with within 5 working days, although the majority of complaints will be corrected within a few hours. Please note that the Purchaser is also welcome to contact MoonstoneMom Essentials on any issue relating to their order on the contact telephone, or email listed above. MoonstoneMom Essentials main operating hours are from 9:30 CST to 5pm CST, Monday to Friday.
Allergies and Skin Sensitivities
You are purchasing our products at your own discretion, MoonstoneMom Essentials is not responsible for any allergic reactions. We strive to use the highest quality and purest ingredients from natural sources. This includes but is not limited to, essential oils, clays, herbs, and fragrance oils. ***Please note the difference between our Natural and Nearly Natural soaps will be the use of fragrance oil over essential oils.
Account Details and Customer Privacy
By using the Website, you agree to keep your password and account details confidential, and to take all reasonable measures to prevent unauthorized access to your account. You are responsible for all actions that occur in relation to your account. If you forget your password we will reset it upon your request and send it to the email address you registered with.
MoonstoneMom Essentials collects the information provided by the Purchaser at the time of ordering and uses this information lawfully and in accordance with the Data Protection Act 1998. Information is collected by MoonstoneMom Essentials to process the Purchaser’s order and also to provide the highest level of customer service possible.
MoonstoneMom Essentials does not sell or pass customer’s e-mail addresses or other details to other parties nor do we bombard our customers with endless e-mails and leaflets. If you order from us, we may contact you about your order and we may, on occasion, e-mail or write to you with information about our products and special offers. If you would prefer not to receive any promotional material at all from us, please let us know.
Prices for Goods does not include the delivery of the order to the Purchaser. This is an additional cost, unless otherwise stated. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including product descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order.
Secure Ordering and Payment
We put orders from our website (and credit card orders by other means) through Swipe and PayPal, both leading Internet payment services. After making an order on our site, you will be asked to enter your credit card details… this information is then protected in transit over the Internet by SSL encryption. You may see a completed padlock or key in your browser when you are on the payment page. Long obsolete web browsers (typically version 3 or before) may not make a secure connection or may display an unnecessary security warning because their technology or internal security certificates are out of date.
Payment can be made by any major credit card and will be debited and cleared from your account before the dispatch of your goods. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to, or subsequently refuses to, or does not, for any reason, authorize payment to us, we will not be liable for any delay or non-delivery. You confirm that the credit or debit card that is being used is yours.
We will retain the legal ownership of the goods until full payment has been made by you and such payment has been received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.
Goods will only be dispatched once payment has been received in full.
As most items are made to order, please allow 2-3 business days before goods are shipped. Products will be shipped Priority Flat Rate to allow proper packaging insuring your items arrive in the best condition. Local Pickup is available and Free Shipping when applicable. If the delivery is returned to MoonstoneMom Essentials, re-delivery will not be possible and the order will be cancelled and Purchaser refunded in full.
MoonstoneMom Essentials does not accept any liability whatsoever for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all risk in the goods. Upon delivery of the goods to you, we will also provide you with sufficient details to enable you to:
a) exercise your right of cancellation; and b) address any intended cancellation or complaints to the correct place of business.
If you have not received the entire order as detailed in the order confirmation email sent to you when an order is received, please contact MoonstoneMom Essentials.
Product and Product Variations
Please bear in mind that our handmade range of products are genuinely hand-made in small volumes so you may encounter some variation in color, texture, scent or wrapping between batches or orders and as they are pictured on this site or in any other marketing materials. If you do have any problems or queries, please let us know.
We attempt to be as accurate as possible when describing products on the website; however, to the extent permitted by applicable law, we do not warrant that product descriptions, on the Website are accurate, complete, reliable, current, or error-free.
Any products and services, and any samples thereof, we may provide to you are for personal use only. You may not sell or re-sell any of the products or services, and any samples thereof, you receive from us.
Because we are still a small business in all senses of the word, we are sadly unable to supply goods on approval nor are we able to supply free samples of our soaps by post. If you’d like to try our soaps, we recommend that your order just one full-size bar from this website or check for available trial bundles. If you are looking to purchase wholesale, of course we will take that initial cost off your first order.
All content available on the Website, including, but not limited to, text, graphics, logos, button icons, images, data compilations, and software, and the compilation thereof (the “Content”) is the property of MoonstoneMom Essentials, our affiliates, our partners or our licensors, and is protected by US copyright laws. Nothing may not reproduced in whole or part by electronic means or in print without the prior written permission of the company.
We are not responsible for the content of any off-Website pages or any other websites linked to or from the Website.